It has recently been brought to my attention that there might be some misunderstanding or miss communication in terms of our in-house skate sharpening company, ‘Fred’s Skate Sharpening.’ Some of the issues that have made their way back to me should not be occurring, so I felt it important to reach out to all members and coaches. As most of you are now aware, Fred Martin of ‘Fred’s Skate Sharpening’ has officially retired. Richard took over Fred’s Skate Sharpening in November and has been leading the charge since.
Regarding making appointments… They are required. Richard shared that he checks the schedule a few days before arriving and if the day looks full, he opens up a few more spots. It is always a good idea to check the schedule a few days prior to see if any new slots have opened up. Additionally, if you make an appointment, you need to show up, or cancel it. There have been instances where Richard has a large gap and is waiting for a late appointment and then they never show. This causes frustration. Richard said he is more than willing to slip in a few walk-up if time permits, but it is not guaranteed. We need to respect his time.
A reminder that skates can be dropped off at the ONYX front desk the night before or in the morning. Richard will garb the skates from the office and return them to the office if you are not able to pick them up by the end of his day. When dropping off skates at either the front desk, or to Richard, you MUST include the skaters name AND PAYMENT! Richard will not accept skates without payment. I was shocked to hear of how many people leave no payment for him and sometimes he has to guess who’s skates they are... You should be printing your appointment confirmation and leaving it in a skate with payment. This has always been the policy, even when Fred was around. Checks should now be made out to ‘Fred’s Skate Sharpening.’
To schedule your sharpening appointments, continue to use the same website as before, http://www.fredsskatesharpening.com/ To contact Richard directly, you can use the same phone number that is on the website (248) 334-6995.
Hopefully this above information will clear up any skate sharpening questions or concerns. We are very fortunate to have this kind of skate sharpening opportunity in our building. I would hate to see our club loose this privilege due to not following correct procedures.
Onyx Suburban Skating Academy
52999 Dequindre Dr. Rochester MI 48307
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